Hungry Eagle Hotel Terms & Conditions
Last updated: 24 August 2026
1. Order Acceptance and Preparation Time
All food orders placed through the Hungry Eagle Hotel web application are subject to real-time kitchen availability. Estimated preparation and packaging times range from 15 to 30 minutes depending on dish complexity and peak kitchen demand.
2. 50% Advance Payment Policy on Orders Above ₹1,000
To prevent food wastage on bulk preparation, orders with a total invoice value exceeding ₹1,000 strictly require a 50% advance payment via UPI QR code or direct UPI payment link prior to kitchen dispatch. The remaining 50% balance must be settled at the time of doorstep delivery.
3. Delivery Fee and Distance Calculation
Delivery charges are calculated based on the shortest driving distance from Hungry Eagle Hotel (Kadaladi) to the customer's verified GPS pin location. Orders exceeding ₹800 qualify for zero delivery fee within standard service zones.
4. Cancellation and Refund Policy
Once an order has entered the 'PREPARING' status in our kitchen, cancellations are not permitted. If an order cannot be fulfilled by the hotel due to unforeseen circumstances, any advance paid will be refunded directly to the customer's UPI account within 24 hours.
5. Customer Support and Grievance Redressal
For immediate assistance regarding ongoing deliveries, quality feedback, or special dietary requirements, customers can reach out directly via our official helpline (+91 82204 03716) or WhatsApp support desk.
For any clarifications regarding these terms, please reach out via our Support Queries Desk or call our customer line directly.